Accessibility Statement

About this statement

DeepInfinity.AI is committed to making its products accessible, in line with the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, which NHS Trusts require their digital health technology (DHT) suppliers to support.

This statement covers:

The clinician-facing web interfaces of DeepScribe, DeepConverse and DeepSpeed Rad Agent — consultation capture, note/report review and editing screens, and dashboards.
Structured clinical documents these products generate (draft consultation notes, clinic letters, discharge summaries, radiology reports) where they are ultimately shared with, or viewed by, a patient.
PDF and document exports produced directly by DeepInfinity products.

It does not cover the hospital's own EHR, PACS/RIS, or NHS infrastructure that these products integrate with — those systems publish their own accessibility statements.

How accessible these products are

We know some parts of these products are not yet fully accessible. Current status against WCAG 2.1 AA, our target standard, is set out below.

Product	What it does	Who uses the interface	Current status
DeepScribe	Ambient AI clinical scribe — drafts structured clinical notes from a consultation for clinician review.	Clinician dashboard and review screen; no direct patient-facing interface.	Partially conformant with WCAG 2.1 AA
DeepConverse	Conversational AI agent capturing doctor–patient dialogue and producing a structured clinical summary.	Web-based consultation interface; may be viewed by patients during or after a consultation.	Partially conformant with WCAG 2.1 AA
DeepSpeed Rad Agent	AI-assisted radiology reporting agent — drafts structured imaging reports for radiologist sign-off.	Web-based reporting workstation integrated with PACS/RIS; clinician-facing only.	Partially conformant with WCAG 2.1 AA

None of the three products has yet completed an independent, third-party WCAG 2.1 AA audit; the status above reflects an internal design review. An external audit is planned and this page will be updated once it's complete.

What's not yet accessible

Some status and confidence indicators in the clinician dashboards rely on colour alone, without an additional text or icon cue.
Live transcription text in DeepScribe and DeepConverse hasn't yet been independently tested against screen readers during live capture.
Generated PDF outputs (clinic letters, discharge summaries, radiology reports) aren't yet consistently tagged for screen-reader navigation.
We don't yet generate large print, easy read, braille or audio patient documents natively — see "Patient information in other formats" below for how to get one.
Keyboard-only navigation and screen-magnifier compatibility haven't been fully tested across every screen.

What we're doing about it

Commissioning an independent WCAG 2.1 AA audit of all three products.
Adding non-colour cues to every status and confidence indicator.
Tagging generated PDF/Word outputs for screen-reader navigation.
Adding a structured way to record a patient's communication needs at the point of consultation, so it carries through to any document we generate.
Extending keyboard-only and screen-magnifier testing across all clinician-facing screens.

Patient information in other formats

If you're a patient and you've been given a document produced by DeepScribe, DeepConverse or DeepSpeed Rad Agent — for example a clinic letter, consultation summary, or scan result summary — and you need it in large print, easy read, braille, audio, or another language, please ask a member of staff at your hospital or GP practice, or contact us directly using the details below.

Feedback and contact

If you find any part of DeepScribe, DeepConverse or DeepSpeed Rad Agent that you can't access, please let us know:

Email: [email protected]
Post: DeepInfinity.AI, 1 Benton Road, Ilford, IG1 4AT, United Kingdom

We aim to acknowledge accessibility feedback within 5 working days, and to give you a full response — or a plan and timescale for fixing it — within 20 working days.

Enforcement

The Equality and Human Rights Commission (EHRC) enforces the Equality Act 2010. If you're not happy with how we've responded, you can contact the Equality Advisory and Support Service (EASS). If your care involved an NHS Trust using our products, you can also raise this with the Trust's PALS (Patient Advice and Liaison Service).

How this statement was prepared

This statement was prepared on 16 July 2026, based on an internal design and code review of DeepScribe, DeepConverse and DeepSpeed Rad Agent against WCAG 2.1 AA. It will next be reviewed by 16 January 2027, or sooner if a major release changes these products.