Last Modified: 29 December 2023
Welcome to Deepinfinity.ai, ("Deepinfinity.ai", "we", "our", or "us"). We value user ("you" or "your") privacy and are committed to protecting your personal data. This privacy policy outlines our practices regarding the collection of information about you, that directly identifies you, or that makes you identifiable ("personal information"). This includes how we use and share personal information when you interact with our website at deepinfinity.ai (the "Site") and/or our associated services offered in connection with the Site (collectively with the Site, the "Service" or "Services"). Please note that we strive to follow the philosophy of ensuring the minimum necessary amount of personal information is disclosed, retained, or collected, adhering to the principle of maximizing security by minimizing data.
This Privacy Policy pertains to how we use your personal information when you use the Service, either as an individual customer or when you access the Service via one of our corporate customers' accounts. When personal information is used in the manner outlined in this Privacy policy, we are responsible for the control and processing of your personal information. Please note that this Privacy Policy does not cover or apply to our processing of information pertaining to employees, contractors, or applicants working with Deepinfinity.ai.
This Privacy Policy sets out how we use personal information. It does not cover our use of information that is not considered "personal information" (or similar terms) under applicable law. This means that it does not cover our use of deidentified, aggregate, or anonymous information (i.e., information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual).
Where the scope of this Privacy Policy is insufficient to cover a specific inquiry, request, or requirement for personal information, we may provide an addendum to the current Privacy Policy or an additional Privacy Policy in its entirety. In such an instance, the additional addendum or Privacy Policy will govern the information you provide at that time.
At Deepinfinity.ai, we are dedicated to providing digital tools and services that support the vital work of educational and healthcare professionals. Our aim is not only to enhance operational efficiency but also to foster a deeper connection between professionals and their clients. Currently, our suite of digital tools includes:
As we continue to grow, we are actively developing new tools and services to expand our offerings. Our mission is to empower professionals with technology that makes a difference. We welcome feedback and suggestions from our community as we strive to meet the evolving needs of the sectors we serve.
Stay tuned for updates on future services and enhancements designed with the purpose of making professional practices more efficient, insightful, and impactful.
This privacy policy covers all data collected through our suite of services, underscoring our commitment to safeguarding your personal data across all interactions with Deepinfinity.ai.
Information That You Provide
We collect personal information that you submit directly to us. The categories of information we collect can include:
Registration Information. We collect personal, professional, and/or business information that you provide when you register for an account on the Site. This information may include your name, email address, phone number, city, province, country, and professional registration number. We use this information to administer your account and associated Services, verify your professional standing with an associated college, provide you with relevant information, communicate with you, to provision the Site, and for customer support purposes.
Payment Information. Use of our Service requires an active subscription, to facilitate this subscription we collect transactional information provided in connection with your purchase or payment. Please note that we currently use Stripe as a third-party payment processor, to facilitate payments made to us. As such, we do not retain any personally identifiable financial information such as credit card numbers. Instead, all such information is provided directly by you to our third-party processor. The payment processor's use of your personal information is governed by their privacy policy. To view Stripe's privacy policy, please visit: https://stripe.com/privacy.
Communication. If you communicate with us through any paper or electronic form, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide or that is inherently included in the chosen method of communication. We may use this information to investigate and respond to your inquiries, to communicate with you, to enhance the services we offer to our users, and to manage and grow our organization. If you register for our newsletters or updates, we may communicate with you by email. Promotional messages will contain instructions describing how to unsubscribe from any such future messages if you so choose. We maintain the right to retain these communications for the purposes of improving our Services for an indefinite period of time.
You are free to choose which personal information you want to provide to us or whether you want to provide us with personal information at all. However, certain information, such as your name, address, professional registration number, payment transaction information, and information on your requested Services may be necessary for the use of our Services.
After registration, certain Services may allow you to create, upload or transmit files, documents, videos, images, data or information as part of your use of the Service (collectively, "User Content"). User Content and any information contained in the User Content, including personal information you may have included, is stored and collected as part of the Service. You have full control of the information included in the User Content.
Information from Third Party Sources
We may receive personal information from our business associates, providers, and shareholders. This information may be merged with other data we collect from you. This can involve a range of third-parties, including website and service operators, payment processors, and marketing partners. The types of information gathered may include your contact information, demographic data, details about your communications and related activities, as well as information related to orders you place through the aforementioned third-parties. We may utilize this information to manage and enhance our Services and marketing activities.
Single Sign-On. We offer single sign-on ("SSO") with corporations such as Microsoft, allowing you to log in with existing credentials. We access information authorized by these partners, such as your name, email, language preference, and profile picture, to enhance our Service. For example, linking a Microsoft account enables automatic sign-in for Microsoft Office-compatible services. We also use SSO data for updating your details and sending service-related communications, including account verification, purchase confirmations, support, and technical updates.
Social Media. When you engage with our Site via social media (like clicking a social media icon on the Site, following us, or commenting on our pages), we may receive data from the social network based on your privacy settings. This can include your profile details, picture, username, and user ID. We use this information to enhance our Service and communicate with you, including sending emails about products and services you might find interesting. The data we receive is dependent upon your privacy settings with the social media network sending the information.
Information from Other Sources. We may acquire information from third-party providers, shareholders, customers, or during events like mergers and acquisitions. This information is combined with other data we collect. Our Privacy Policy applies to this combined personal information. We use it to maintain and enhance our Service, and to send you direct communications, including emails about products and services you might find interesting.
Additional Uses of Personal Information
In addition to the aforementioned uses, we may collect and use personal information for the following purposes:
Operating and enhancing the Service, including the provision of its features and functionality.
Communicating with you, addressing your inquiries and concerns, notifying you of Service changes, and discussing account-related issues.
Enforcing our Terms of Service, resolving disputes, fulfilling obligations, and protecting our business interests and the interests and rights of third parties we collaborate with.
Engaging in marketing and advertising activities, aimed at presenting you with relevant product or service updates and offers. Note that personal information and user content is not shared with third parties for marketing or advertising, except when explicitly submitted by you for that purpose.
Analytics and research.
Complying with legal and contractual requirements.
Fulfilling any other purposes for which you provide personal information.
For any other lawful purpose, or other purpose that you consent to.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see Managing Your Information.
Third-Party Service Providers and Business Partners. We may share your personal information with third-party service providers or business partners who help us deliver or improve our Site or Services, or who perform services on our behalf. These third parties are subject to reasonable confidentiality terms and provisions restricting their use of your personal information, and may include parties that process payments, provide web hosting services, or provide analytics.
As Required by Law and Similar Disclosures. We may share personal information with third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or other agreements or to protect the security or integrity of Deepinfinity.ai or the Service, including to prevent harm or financial loss, or in connection with preventing fraud or illegal activity; and/or (c) to exercise or protect the rights, property, or personal safety of Deepinfinity.ai, our Customers, visitors, or others.
Within Our Companies. We may share personal information with other companies and brands owned or controlled by Deepinfinity.ai, and other companies owned by or under common ownership as Deepinfinity.ai. Use of your personal information by these companies will be governed under the same terms as outlined in this Privacy Policy.
Business Transfers. We may transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Policy.
With Your Consent. We may disclose your information publicly or with another third party with your prior authorization.
Aggregated or Anonymized Information. With others in an aggregated or otherwise anonymized form that does not reasonably identify you directly or indirectly as an individual.
Email Communications
From time to time, we may send you emails regarding updates to our Service, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the "unsubscribe link" provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
Modifying Account Information
If you have an online account with us, you have the ability to modify certain information in your account (e.g., your contact information) through the account options provided on the Site. If there is personal information in your User Content, you can use the features and functionality of the Service to edit or delete the personal information or User Content. Not all personal information is maintained in a format that you can access or change. If you would like to request access to, or correction or deletion of personal information, you may send your request to us at the email provided below. We will review your request and may require you to provide additional information to identify yourself, but we do not promise that we will be able to satisfy your request.
On our Site, both we and our third-party collaborators automatically gather specific usage and device-related details. We do this using various tracking methods including cookies, web beacons, scripts, location-based technologies, and other similar means (collectively, "tracking technologies"). These tracking technologies may be used to collect information such as:
Device and Software Information. We collect data like your IP address, browser type, internet service provider, device specifications (type, model, manufacturer), operating system, and timestamps. We also gather a unique ID that distinguishes your browser or account, such as a persistent device identifier.
Mobile Device Access. If you visit our Site on a mobile device, we might collect unique device identifiers, mobile carrier details, and device type, model, and manufacturer information. Your mobile device settings may allow us to approximate your location by analyzing data like your IP address.
Usage Data. We track how you engage with our Site, including your origin site (i.e., the site from which you came) and destination site (i.e., the site to which you are going upon navigating away from our Site), the pages you visit, the links you click, email interactions, and the types of devices you use.
Analytics. The aggregate data from these tracking technologies is used to: (a) remember your information for easier access on future visits; (b) deliver personalized content; (c) identify you across devices; (d) manage and assess our service efficacy; (e) monitor overall metrics like visitor count, traffic, and demographic trends; (f) solve technology issues; and (g) enhance and plan our service offerings.
Cookies and Other Tracking Technologies Opt-Out. Depending on your browser or mobile device, you may be able to set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the sites, as some features and services on our sites may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.
Note: We do not engage in online targeted advertising.
We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. All data is stored on servers in Canada which are maintained by third-party providers. If you are located in a country where laws governing data collection and use differ from Canadian law, please note that your personal information may be transferred to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
Deepinfinity.ai cares about the security of your information and uses commercially reasonable physical, technical and organizational measures designed to preserve the integrity and security of all information we collect. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
For your convenience, our Site may provide links to third-party websites or services that we do not own or operate. We are not responsible for the practices employed by any websites or services linked to, or from, the services, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party's rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk. We encourage you to review the privacy policies of any site or service before providing any personal information.
Our services are not intended for use by children under the age of 13. We do not knowingly solicit or collect personal information from children under the age of 13. If we learn that any personal information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at [email protected].
California. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. Note we do not share your personal information with third parties for their own marketing purposes.
Nevada. Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Note we do not sell your personal information within the meaning of Chapter 603A. However, if you would still like to submit such a request, please contact us at [email protected].
We reserve the right to change this Privacy Policy from time to time in our sole discretion. We will notify you about material changes in the way we treat personal information by sending a notice to the primary email address specified in your Deepinfinity.ai account and/or by placing a prominent notice on our Site. It is your responsibility to review this Privacy Policy periodically. When we do change the Privacy Policy, we will also revise the "last modified" date.
For additional inquiries about this Privacy Policy, please send us an email at [email protected].